Contact Us
Have a question about your order, files or licensing? We're here to help. Fill in the form and we'll get back to you within 24–48 hours.
Email Support
Download Issues
Lost your download link? Log in → My Orders → Downloads, or contact us with your order number
Licensing
Want to sell prints commercially? Contact us about our commercial license options
Before You Write
Check our FAQ on the About page — most questions are answered there instantly
Digital 3D Miniature Store
Printex Vault is a digital design studio specialising in fantasy and sci-fi miniatures for tabletop gaming and 3D printing. We create every model with the printer in mind — correct scale, pre-added supports, clean geometry — so your files are ready to use the moment they arrive in your inbox.
We're Here When You Need Us
Whether you have a question about file formats, need help re-accessing your downloads or want to discuss a commercial license for selling printed models, our support team is ready to help. We keep things personal — no automated ticketing systems, no bots. When you write to us, you get a reply from a real person who knows the product inside and out.
We aim to respond to every message within 24–48 hours, Monday to Friday. For faster answers to common questions — formats, licensing, how downloads work — check the FAQ on our About page. Chances are you'll find what you need in under a minute, without waiting for a reply. Most questions we receive fall into a handful of categories: download issues, print scale queries, licensing for commercial use and file compatibility. If your question isn't covered there, the form above is the fastest way to reach us.
