Terms of Use, Sale, Refund and Licence Terms

Website use, purchases, digital delivery, refunds and end-user licences

Version 1.0. Effective date: 3 August 2026.

Operator: Omnexa OÜ

Brand: Printex Vault

Registry code: 17525014

Registered address: Pärnu mnt 105, 11312 Tallinn, Estonia

Email: info@printexvault.com

Website: printexvault.com

These Terms form a binding agreement between you and Omnexa OÜ. Digital files are licensed, not sold as intellectual property. Mandatory consumer rights remain unaffected.

Part I – General Terms of Use and Sale

The website at printexvault.com, together with any related domains or subdomains used for the same service (the “Website”), is operated by Omnexa OÜ, trading under the brand Printex Vault.

Printex Vault offers downloadable digital files for 3D models and related digital materials. Products may be created by Omnexa OÜ or supplied by independent creators. Unless a product page expressly states otherwise, Omnexa OÜ is the seller contracting with the customer and grants the applicable end-user licence.

The Website, its branding, layout, text, graphics, software and catalogue presentation are owned by or licensed to Omnexa OÜ. Product files and previews remain protected by intellectual property rights belonging to Omnexa OÜ, the relevant creator or another identified rightsholder. A purchase transfers only the licence stated for the product and does not transfer ownership of intellectual property rights.

The email address info@printexvault.com also serves as the electronic point of contact for competent authorities and recipients of the service where applicable law requires such a contact. Communications should be in English and identify the sender, legal basis and requested action.

1. Scope and acceptance

These Terms of Use, Sale, Refund and Licence Terms (“Terms”) govern access to and use of the Printex Vault Website and the purchase of digital products from Omnexa OÜ (“we”, “us” or “our”). By creating an account, submitting an order, downloading a free product or otherwise using the Website, you agree to these Terms and the documents incorporated by reference.

If you act for a company or other organisation, you confirm that you have authority to bind it. In that case, “you” includes that organisation.

2. Eligibility

You must be at least 18 years old or have full legal authority to act for a business. You may not use the Website where doing so is prohibited by law, sanctions, export restrictions or restrictions imposed by service providers used to operate the Website.

3. Accounts and guest checkout

Purchases may be available through an account or guest checkout. You must provide accurate information, protect login credentials and promptly update material changes. You are responsible for activity carried out through your account unless caused by our breach of duty.

We may require identity, payment or security verification and may suspend or restrict access where reasonably necessary to investigate fraud, chargebacks, security threats, infringement or violations of these Terms. We will take account of applicable consumer rights and, where appropriate, provide reasons and a way to contact us.

4. Products and product information

Products normally consist of downloadable 3D-model files and accompanying digital materials. The product page identifies the available file formats, licence type, included materials and material technical information known to us. Images and renders are illustrative; print results depend on equipment, software, settings, materials, scaling and user skill.

Free products, bundles, promotional products and later corrections may be offered. Future versions, indefinite hosting and compatibility with future software or hardware are not promised unless expressly stated on the product page or in a separate written agreement.

5. Orders and contract formation

An order is an offer to purchase the selected digital product under these Terms and the displayed licence. A contract is formed when we confirm the order or make the product available for download, whichever occurs first. We may reject or cancel an order before supply where there is an obvious pricing or description error, suspected fraud, a legal restriction or a technical inability to supply. Any amount received for a cancelled order will be returned through an available payment route.

6. Prices and payment

Prices are displayed and charged in EUR. We may use any lawful payment method or payment provider. Payment providers process payment details under their own terms and privacy notices. You authorise us and relevant providers to process and exchange information reasonably necessary to complete the payment, prevent fraud, handle disputes and comply with law.

Discounts, coupons, bundles and promotions may have additional terms. Unless stated otherwise, discounts cannot be exchanged for cash and may be withdrawn or corrected where used improperly or affected by an obvious error.

7. Electronic delivery and access period

Digital products are supplied electronically after payment is confirmed, usually by an account download, download link or email. We guarantee that a purchased file will remain available for download for at least one month from the date it is first supplied, subject to reasonable security controls and events outside our control. After that minimum period, continued access may be offered but is not guaranteed.

You should download and securely back up your files promptly. The end of hosted access does not by itself terminate a valid licence to copies lawfully retained by you and does not limit mandatory remedies for non-conforming digital content.

8. Digital-content performance and withdrawal

Where the law gives a consumer a withdrawal period for a distance contract, we request the consumer’s express prior consent to begin supplying the digital content immediately and the consumer’s acknowledgement that the withdrawal right will be lost once supply begins. The checkout record and order confirmation may store this consent and acknowledgement on a durable medium.

If the legally required consent or acknowledgement was not validly obtained, or if another mandatory exception does not apply, the consumer retains any withdrawal right provided by law. Detailed rules are set out in Part II of these Terms.

9. Licence

Each digital product is licensed under the licence shown on its product page or order confirmation. Part III of these Terms forms part of the contract. Product-specific or individually agreed terms prevail over general licence terms to the extent of a conflict.

You may not share, resell, upload, publish or otherwise distribute the source files or digital derivatives except as expressly permitted. A licence may be terminated for material breach, fraud, chargeback, refund or infringement as provided in Part III of these Terms.

10. Technical requirements and user responsibility

You are responsible for compatible software and hardware, correct slicing, scaling, printer settings, materials, ventilation, supervision and safe use of printed objects. Unless expressly certified in writing, products are not approved for medical use, protective equipment, food-contact use, safety-critical components, weapons, children’s products or compliance-regulated applications.

11. Updates, corrections and support

We may correct files, descriptions or metadata and may provide reasonable technical assistance. We do not promise continuous support or future updates unless specifically included in the product offer. Where mandatory law requires a remedy for non-conforming digital content, those rights apply regardless of this clause.

12. Acceptable use

You must comply with the Content, Acceptable Use and Intellectual Property Policy. You may not misuse the Website, bypass technical restrictions, scrape at a harmful scale, introduce malware, interfere with security, infringe rights, use false identities or use the service to facilitate unlawful or dangerous conduct.

13. User content, reviews and feedback

If the Website permits reviews, images, comments or other user content, you retain ownership of your content but grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, format, display and moderate it for operating and promoting the Website. You must have the necessary rights and must not post unlawful, misleading, infringing or abusive content.

Suggestions and general feedback may be used without restriction or payment, provided we do not claim ownership of your pre-existing intellectual property.

14. Intellectual property reports and moderation

We may remove or restrict content or products where we reasonably believe they violate law, rights, these Terms or our policies. Reports may be submitted under the Content, Acceptable Use and Intellectual Property Policy . We may request evidence, notify affected parties, preserve records and provide an appeal or reconsideration process where appropriate or legally required.

15. Availability and changes to the Website

We may modify, suspend or discontinue features, subject to fulfilled orders and mandatory rights. The Website may be unavailable due to maintenance, security events, provider outages, legal requirements or events outside our reasonable control. We do not guarantee uninterrupted or error-free operation.

16. Conformity and consumer remedies

We are responsible for supplying digital content that conforms to the contract as required by mandatory law. If a product is defective or materially differs from its description, contact us with the order details and evidence of the issue. Available remedies may include bringing the content into conformity, replacement, proportionate price reduction or termination and refund, depending on the circumstances and applicable law.

17. Refunds and chargebacks

Detailed refund rules are stated in Part II of these Terms. Following a full refund, the related licence ends and you must stop using and delete all copies of the refunded product. You should contact us before initiating a chargeback so we can try to resolve the issue. Fraudulent or abusive chargebacks may result in account restrictions and recovery action.

18. Disclaimers

To the extent permitted by law, products are supplied for the uses described in the applicable licence and product page. We do not guarantee a particular print outcome, commercial result, uninterrupted availability after the minimum access period, or compatibility not expressly stated. Nothing in these Terms excludes warranties or remedies that cannot legally be excluded.

19. Limitation of liability

Nothing limits liability for fraud, intentional misconduct, gross negligence where it cannot be limited, death or personal injury caused by negligence, or any liability that mandatory law does not permit us to limit.

For business users, to the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, lost profits, lost data, business interruption or loss caused by unauthorised use of account credentials. Our aggregate liability arising from a particular order is limited to the amount paid for that order, except where a higher amount is required by law. Consumer liability is governed by mandatory consumer law.

20. Indemnity by business users

A business user will indemnify us against third-party claims and reasonable costs arising from its unlawful use of the Website or products, breach of licence, violation of rights, or unsafe manufacture or distribution of printed objects, except to the extent caused by our breach or misconduct.

21. Privacy and cookies

Our processing of personal data, including the use of cookies and similar technologies, is described in the Privacy and Cookie Policy. That policy does not create contractual promises beyond the requirements of applicable data-protection law unless expressly stated.

22. Termination

You may stop using the Website at any time. We may terminate or suspend access for material breach, fraud, security risk, infringement, sanctions restrictions or legal requirements. Where reasonable, we may give notice and an opportunity to remedy. Termination does not affect accrued rights, payment obligations, valid licence restrictions, confidentiality, intellectual property, dispute provisions or clauses intended to survive.

23. Governing law and disputes

These Terms are governed by Estonian law. A consumer also retains the protection of mandatory provisions of the country in which the consumer habitually resides where those provisions apply. Consumers should first contact us and may use the Estonian Consumer Disputes Committee or another competent mechanism available under mandatory law.

For disputes with business users, the courts of Estonia, including the competent court serving Tallinn, have exclusive jurisdiction unless we agree otherwise in writing.

24. Changes to these Terms

We may update these Terms for legal, security, operational or service changes. The new version applies from the stated effective date. Material changes affecting an ongoing paid service will be notified where required. A licence already granted for a completed purchase will not be retroactively reduced unless required by law, agreed with you, or necessary to address illegality or infringement.

25. General provisions

If a provision is invalid, it will be limited or removed to the minimum extent necessary and the remaining provisions remain effective. Failure to enforce a provision is not a waiver. You may not assign the agreement without our consent, except where mandatory law provides otherwise. We may assign it as part of a reorganisation, financing or transfer of the Website business, subject to applicable law.

26. Contact

Questions, complaints and notices may be sent to info@printexvault.com.

Part II – Digital Content Delivery, Cancellation and Refunds

1. Scope

This Part applies to downloadable digital products sold by Omnexa OÜ through Printex Vault. It forms part of these Terms and applies together with Part I and Part III.

2. Delivery

After payment is confirmed, access is normally provided through an account, a download link, email or another electronic method. Delivery is considered to have begun when the file or functional download access is made available to the customer.

We guarantee hosted access to the purchased file for at least one month from first supply, subject to reasonable security controls and circumstances outside our control. Continued hosting after that period is discretionary and not guaranteed. Customers should download and back up files promptly.

3. Download and technical checks

Before purchase, the customer should review the product page, included formats, software requirements, licence and technical notes. After download, the customer should verify that the archive opens and that the expected files are present. Problems should be reported promptly with the order number, product name, software used and relevant screenshots or error messages.

4. Consumer withdrawal right

A consumer may have a statutory period in which to withdraw from a distance contract. For digital content supplied without a physical medium, that right may be lost when supply begins if the consumer gave express prior consent to immediate supply and acknowledged the resulting loss of the withdrawal right, and the trader supplied the required confirmation.

We therefore use separate checkout acknowledgements for immediate supply. If the legal requirements for loss of the withdrawal right are not met, the consumer retains any withdrawal right provided by applicable law. Nothing in this Part removes a mandatory right.

5. Change-of-mind requests

Once a digital file has been lawfully supplied and the applicable withdrawal right has been lost, we generally do not provide a refund merely because the customer changed their mind, no longer needs the model, lacks suitable equipment, selected the wrong format despite clear information, or did not achieve a preferred print result.

Before supply begins, or where a mandatory withdrawal right still applies, a cancellation request will be handled according to applicable law. We may also grant a discretionary goodwill refund, but doing so in one case does not create an obligation in another.

6. Defective or non-conforming digital content

A product may be non-conforming if, for example, the supplied archive is corrupted, required files listed on the product page are missing, the file materially differs from the description, or the content cannot perform the expressly stated function under the stated compatibility conditions.

A difference caused by the customer’s printer, material, settings, scaling, software not listed as compatible, modification, unsupported conversion or failure to follow instructions is not automatically a defect in the digital content.

7. Remedies

Where digital content is non-conforming, we will first have a reasonable opportunity to bring it into conformity, for example by providing a corrected file, replacement, missing component or technical guidance. If conformity cannot be achieved within a reasonable time and without significant inconvenience, the customer may be entitled to a proportionate price reduction or termination and refund, depending on applicable law and the seriousness of the issue.

Nothing requires a customer to accept a remedy that mandatory law allows the customer to reject, including where immediate termination is permitted because the lack of conformity is sufficiently serious.

8. Duplicate purchases and licence upgrades

We may refund an obvious accidental duplicate purchase where the same customer bought the same product and licence more than once and has not used the duplicate entitlement. We may permit an upgrade to a broader licence by payment of the difference or another quoted amount. Downgrades are not normally refundable after supply begins.

9. How to request assistance or a refund

1. Email info@printexvault.com.
2. State your name, order number, product, purchase date and requested remedy.
3. Describe the issue and attach reasonable evidence such as screenshots, error messages or a short video.
4. Do not publish or redistribute the file while the request is reviewed.

We may ask for additional information needed to reproduce the issue, verify the order, prevent fraud or determine the appropriate remedy.

10. Refund method and timing

Approved refunds are issued through an available payment route, normally the original route where practicable. Processing time depends on the payment provider and financial institution. We do not control delays after a refund has been submitted to the provider.

11. Effect of refund or termination

After a full refund or lawful termination of the digital-content contract, the related licence ends. The customer must stop using the product, must not make it available to others and must delete all copies under the customer’s control, except records that must be retained by law and cannot be used as product content.

12. Abuse, fraud and chargebacks

We may refuse discretionary refunds, restrict accounts or take other proportionate action where there is evidence of fraud, repeated abuse, unauthorised distribution, false claims or an unjustified chargeback. This does not affect mandatory consumer remedies.

13. Complaints

Written complaints should be sent to info@printexvault.com. We aim to respond within 15 days. If a consumer dispute remains unresolved, the consumer may seek assistance from the Estonian Consumer Protection and Technical Regulatory Authority and may apply to the Estonian Consumer Disputes Committee where eligible, without losing the right to use a competent court or another mandatory mechanism.

Part III – End-User Licence Agreement

1. Agreement and priority

Part III constitutes the End-User Licence Agreement (“EULA”) between the customer (“Licensee”) and Omnexa OÜ, acting under the Printex Vault brand (“Licensor”), unless the product page expressly identifies another licensing arrangement. By downloading, opening or using a product, the Licensee accepts this Part III.

The product page, order confirmation and any individual written licence may contain special terms. Special terms prevail over this Part III for that product to the extent of a conflict.

2. Licensed materials

“Licensed Materials” means the digital 3D-model files, textures, supports, instructions, images and other digital components included in the purchased or downloaded product. It does not include third-party software or materials separately identified as subject to another licence.

3. General conditions applying to every licence

• The licence is non-exclusive, worldwide and, unless a limited term is stated, perpetual while the Licensee complies with its terms.
• The licence is personal to the Licensee and may not be transferred, sold, sublicensed or shared except as expressly permitted.
• The source files and digital derivatives must not be uploaded, published, resold, exchanged, donated or made available as standalone digital content.
• Reasonable modifications are permitted only to support a use allowed by the selected licence. Modification does not create a right to distribute the digital file.
• The Licensee must preserve copyright, author and licence notices embedded in the file or accompanying materials.
• No licence permits unlawful use, infringement, deception, unsafe regulated use or use prohibited by the Content, Acceptable Use and Intellectual Property Policy.

4. Licence types

Personal – Permitted users: One individual Main permitted use: Personal, private and non-commercial use; personal prints and non-commercial renders. Key limits: No sale of physical items; no business, client or revenue-generating use.

Commercial – Permitted users: One individual or one business team of up to 3 authorised users Main permitted use: Sale of physical objects made from the model; commercial renders and marketing for those physical objects. Key limits: Up to 1,000 physical units per model in any 12-month period and up to EUR 100,000 annual gross revenue attributable to products using the Licensed Materials. No digital distribution.

Studio / Enterprise – Permitted users: Users and entities stated in the order or agreement Main permitted use: Large production, broader teams, games, film, advertising, interactive media, manufacturing or other negotiated use. Key limits: Only the scope, users, term and limits stated in the specific order or separate agreement.

Educational – Permitted users: Eligible learner, teacher or institution as stated Main permitted use: Teaching, coursework, research demonstrations and non-commercial educational outputs. Key limits: No commercial production or public digital redistribution unless separately authorised.

Custom – Permitted users: As stated in writing. Main permitted use: Special project or rights specifically agreed. Key limits: Subject to the written custom terms and this Part III where not inconsistent.

5. Personal Licence

A Personal Licence permits the Licensee to print objects for personal use, create non-commercial renders and modify the model for those purposes. It does not permit sale, paid commission work, business promotion, monetised content, fundraising rewards, distribution to customers or any other direct or indirect commercial use.

6. Commercial Licence

A Commercial Licence permits the Licensee to manufacture and sell physical objects produced from the Licensed Materials within the limits in Section 4. The physical object must not enable a recipient to reconstruct or extract the source file in a commercially substitutable form.

The licence also permits commercial photographs, videos and rendered images that promote the permitted physical objects or the Licensee’s lawful services. It does not permit resale of renders as a digital asset pack, stock 3D asset, template or other substitute for the Licensed Materials unless the product page expressly allows it.

7. Studio / Enterprise and custom uses

Uses involving larger teams or production, mass manufacturing, games, films, broadcast, advertising asset libraries, software distribution, virtual or augmented reality, interactive experiences, print-on-demand platforms, customer-editable products, factories or more than the Commercial Licence limits require a Studio / Enterprise or custom licence unless expressly allowed on the product page.

8. Contractors and service providers

The Licensee may provide the minimum necessary files to a contractor solely to perform a permitted project for the Licensee, provided the contractor is bound by confidentiality and use restrictions, may not reuse the files, and deletes all working copies when the project is complete. The Licensee remains responsible for the contractor’s compliance.

9. Modifications and derivative works

The Licensee may resize, repair, slice, combine, texture or otherwise adapt the Licensed Materials for a permitted output. The Licensee owns only original additions created by the Licensee, not the underlying Licensed Materials. No modification removes the restrictions on digital distribution or creates a competing digital product.

10. Prohibited uses

• Selling, sharing, publishing or uploading the source files or substantially equivalent digital derivatives.
• Using the Licensed Materials as part of a digital asset library, template, generator, dataset or downloadable product without a suitable custom licence.
• Using the Licensed Materials to train, fine-tune, evaluate or supply an artificial-intelligence or machine-learning system, or including them in a dataset, without prior written permission.
• Minting, tokenising or selling the Licensed Materials or a substantially similar digital representation as an NFT or blockchain-based collectible without prior written permission.
• Claiming ownership or authorship of the underlying Licensed Materials, removing rights-management information, or registering them or a confusingly similar design as the Licensee’s exclusive intellectual property.
• Using the Licensed Materials for unlawful, infringing, deceptive, hateful, exploitative, dangerous or safety-critical purposes.
• Using the Licensed Materials for functional weapons or weapon components, medical devices, protective equipment, food-contact products, regulated children’s products or other certified applications unless an express written licence and required approvals are obtained.

11. Attribution and trademarks

Attribution is required only where the product page or special terms say so, but voluntary credit is appreciated. The licence does not grant a right to use the creator’s or Licensor’s name, logo or trademarks in a way that implies sponsorship, endorsement or partnership.

12. Updates and replacement files

A replacement or corrected version supplied for the same product is covered by the same licence unless stated otherwise. Access to future versions is not guaranteed. Hosted re-download access is guaranteed for at least one month from first supply and may continue longer without guarantee.

13. Refunds and termination

A full refund or termination of the digital-content contract terminates the licence. The Licensee must stop using and delete all copies. Material breach, unauthorised distribution, fraud or chargeback may also terminate the licence after notice where appropriate, or immediately where the breach is serious or cannot reasonably be cured.

14. Infringement claims

If a credible claim suggests that Licensed Materials infringe third-party rights, the Licensor may suspend access, replace or modify the materials, limit future use or terminate the licence and provide an appropriate remedy. The Licensee must reasonably cooperate and stop the disputed use when requested. Mandatory consumer remedies remain unaffected.

15. No certification or safety warranty

Unless expressly stated in a signed document, the Licensed Materials are not certified for a regulated or safety-critical purpose. The Licensee is responsible for testing, materials, manufacturing quality, warnings, product compliance and the safe use and distribution of physical outputs.

16. Governing law and disputes

This Part III is governed by Estonian law, subject to mandatory consumer protections. Business disputes are subject to the exclusive jurisdiction of the competent courts of Estonia. Consumer dispute rights are described in Part I of these Terms.

17. Contact

Licence questions and requests for Studio / Enterprise or custom rights may be sent to info@printexvault.com.

Appendix – Recommended checkout acknowledgements

The following separate unticked checkboxes should be displayed immediately before payment when the product will be supplied without delay:

• “I request and expressly consent to Printex Vault beginning the supply of the digital content immediately, before the end of any applicable withdrawal period.”
• “I understand that once supply of the digital content begins, I lose any statutory right of withdrawal that is lost under applicable law as a result of this consent.”
• “I agree to the Terms of Use, Sale, Refund and Licence Terms.”

The order confirmation should reproduce the accepted wording, the applicable terms or a durable link/copy, the product and licence purchased, the price, and contact details.